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How to write a good bug report

Published: September 23, 2016
By Brian Samson

Even if you have a technical background, it can be hard to find the words to accurately describe a bug or error. If you're able to provide a thorough account of the issue at the beginning, however, we as developers can in turn provide a much better solution, and much faster. With that in mind, we've compiled the following tips on how to write a solid bug report, including several examples. (Read more)

bugs customer support tech

The Illusion of Content Management Systems

Published: October 15, 2015

Content management systems are all the rage these days, but they come with hidden costs. (Read more)

business cms content management system crs customer service customer support

In Praise of Gusto's Customer Service

Published: October 15, 2015

Dealing with terrible customer service is a common complaint, but Gusto is a breath of fresh air. (Read more)

administrative business customer service customer support management payroll

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